You have the flexibility to pause or cancel your Vela subscription for specific shops at any time. There is no need to delete a Vela account or remove a shop unless you plan to connect it to a different Vela account.
How to Unsubscribe a Specific Shop from Vela:
Log in to your Vela account.
Click on your user logo in the lower left-hand corner of the screen.
Select Billing from the sidebar menu.
Click the Manage button to adjust the subscription for each individual shop.
Click Unsubscribe for the shop you wish to remove
🚨 Important: Your subscription for that shop will remain active until the end of your billing period. You can resubscribe anytime in the future.
FAQs
Q: Do I need to delete my Vela account to stop using the platform?
A: No, you do not need to delete your Vela account. If you no longer wish to use Vela, simply unsubscribe from your shops in the Billing section. Your access will expire at the end of your billing period.
Q: Can I remove a shop from my Vela account?
A: Yes, you can unsubscribe a specific shop from your subscription in the Billing section. However, unless you plan to connect that shop to a different Vela account, there’s no need to remove it.
Q: What happens if I unsubscribe from a shop?
A: Your subscription will remain active until the end of the billing period, and then access to that shop will be removed. You can resubscribe at any time if you decide to use Vela again.
Q: Can I delete my entire Vela account?
A: Vela does not require account deletion. If you no longer need access, simply unsubscribe from all connected shops. Your account will remain inactive until you choose to resubscribe.
Q: Will I lose my data if I unsubscribe?
A: Your shop data will remain intact if you unsubscribe. If you resubscribe later, you’ll regain access to your shop settings and preferences.
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