If your Etsy shop has been suspended, you won’t be able to sync or manage your listings in Vela until it is reinstated. While Vela cannot assist with Etsy’s reinstatement process, you can take steps to manage your account in the meantime.
What to Do Next
Disconnect Your Etsy Shop from Vela
Since suspended shops cannot sync, you can disconnect the shop within Vela.Wait for Reinstatement
If Etsy reinstates your shop, you can reconnect it to Vela at any time.Add a New Shop
If you run multiple shops or decide to start a new one, you can add it to Vela and continue managing your listings.
How to Disconnect a Specific Shop from Vela:
Log in to your Vela account.
Click on your user logo to navigate to to Account Settings page.
Select Billing from the sidebar menu.
Click the Manage button to adjust the subscription for each individual shop.
Click Unsubscribe for the shop you wish to remove.
🚨 Important: Your subscription for that shop will remain active until the end of your billing period. You can resubscribe anytime in the future